Privacy Policy

ELIGIBILITY TO PURCHASE:

In order to make a purchase through the website, you will be asked to provide your personal details.

Customers must provide their real name, phone number, email address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and guarantee that the payment details you provide on ordering are both valid, and correct, and you confirm that you are the person referred to in the billing information provided. We reserve the right to request proof of ID, address, and banking details before processing your order.

ORDERS:

All orders are subject to availability and acceptance.

It is the responsibility of the purchaser to ensure the goods can be received upon delivery. If you are not present to sign for the goods an Australian post card will be left in order for you to collect the goods from your local post office.

PRE-RELEASE:

Pre-release items are available exclusively online. All pre-release items will ship at time specified on the product page. Payment will be made at time of purchase.

PRICING:

Prices shown on the website are in AUD and are inclusive of GST at the applicable rate. The AUD price of a product displayed on the website at the time the order is accepted and will be honoured, except in cases of patent error.

IMPORT DUTY & TAXES:

10% GST is included in the retail price shown.

ACCEPTANCE OF YOUR ORDER:

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. Acceptance of your order and completion of the contract between you and The Wild Olive will be finalised when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Melbourne, Australia and the language of the contract is English.

We reserve the right not to accept your order if we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or if you do not meet the eligibility criteria set out within the Terms & Conditions. We may also refuse to process your order at our sole discretion.

We may also refuse to process and therefore accept a transaction for any reason, or refuse service to anyone at any time at our discretion. We will not be liable to you, or any third party by reason of our withdrawing any merchandise from the website, removing or editing content on the website; refusing to process a transaction or suspending any transaction after processing has begun.

We will not be liable to you or to a third party for any product which has been removed from this website or sold, any refusal by us to process a transaction or suspending a transaction once the processing of the transaction has commenced. We recommend that you keep a copy of your order confirmation and tax invoice.

PURCHASING & DELIVERY – AUSTRALIA

We send all of our items via Australia Post e-parcel standard service. Requests for Express and Platinum postage services can be requested, and will be at an additional cost. You will be provided with a unique tracking code for your order that can be tracked online with Australia Post. We will not be responsible for lost or stolen packages or packages which may be delayed or lost in transit.

PURCHASING & DELIVERY – INTERNATIONAL

Provided the ordered products are in stock, orders are processed Monday to Friday and are dispatched within 2-3 business days after your order is placed, excluding weekends and public holidays. We charge a custom postage and handling for all international orders, this is calibrated via. third party plugin Australia Post. Please note that occasionally customs inspections may also delay delivery by a few days. We use Australia Post International shipping services that have a 3-15 business day delivery time once the order has been shipped. Shipping times vary per destination and customs fees and any taxes associated with your orders are solely your responsibility. We will not be responsible for lost or stolen packages or packages which may be delayed or lost in transit.

PAYMENT:

Payment can be made by Paypal, Visa, MasterCard or American Express. Payment will be debited and cleared from your account when you order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to The Wild Olive, we will not be liable for any delay or non-delivery.

We take all reasonable care to make our website secure. All credit card transactions on this site are processed using secure online payment gateways that encrypt your card details in a secure host environment.

Our online ordering system is the industry standard for encryption technology – to protect your online order information. We will take all reasonable care to keep the details of your order and payment secure, but we cannot or will not be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing, or ordering from the website unless that access was made possible by our negligence.

FAULTY OR DAMAGED PRODUCTS:

We warrant that all products will be delivered undamaged and in good condition. In the event that you tell us that the product is faulty or damaged, you agree to keep the product in its original condition and return it to us within 7 days of receiving the product. All returned faulty or damaged products must be accompanied by your original tax invoice. If the product is deemed faulty refer to our “returns, refunds & exchange policy.

If upon receiving the returned product, we find that the product has been worn, has deteriorated through normal wear and tear, has been misused or has been subjected to neglect or carelessness by you, we may at our discretion decide not to provide you with a remedy to resolve the problem. We may also require you to pay all reasonable carriage and servicing costs.

RETURNS, REFUNDS & EXCHANGES:

Deliveries may be returned for refund in the case that product arrives faulty or not as described.

Once a product has been received and approved for return, the balance of the product will be refunded to the account in which you made payment of the product within 21 business days of the item being received by us.

INTELLECTUAL PROPERTY RIGHTS:

Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including The Wild Olive software and all HTML and other code contained in this site. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by The Wild Olive and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

CONTENT:

In addition to the Intellectual property rights above, “Content” is defined as any graphics, photographs, music, video, or text on this website. While every effort is made by The Wild Olive to ensure Content or the server that makes it available is free of viruses, we always recommend that all users of the Internet ensure they have up to date virus checking software installed.

COPYRIGHT & NO COMMERCIAL USE:

This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this website. You may not use this website for any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

Unless otherwise indicated, copyright in the information on this website is owned by The Wild Olive.
All rights reserved. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Commonwealth. Copyright Act 1968 (Cth), this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by The Wild Olive.

YOUR USE OF WEBSITE:

You agree that you will be personally responsible for your use of this website and for all of your communication and activity on, and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&C’s, we may deny you access to this website on a temporary or permanent basis.

COMPENSATION & LIABILITY:

You agree to compensate us fully on demand for any liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the T&C’s by you, or arising from the use by any other persons accessing this website using your Internet account caused by your action or inaction. You also agree that we will not be liable for any loss or damages whatsoever which result from any use or access of, or any inability to use or access, the website (or any Content) or from your decision to purchase item(s) from The Wild Olive, except to the extent of our negligence or breach of the these T&C’s.

NO WAIVER:

You acknowledge that if you breach the T&C’s and we take no action against you, we do not waive our right to take action should you commit the same breach again or any other breach of the T&C’s. Our actions in not pursuing our rights in respect of any breach will not be construed as varying the T&C’s in any way.

GOVERNING LAW:

You acknowledge and agree that the T&C’s together with all our policies and procedures will be governed by and construed in accordance the relevant Australian law and the relevant courts of Australia will have exclusive jurisdiction.

READING DOWN & SEVERITY:

If any portion of these T&C’s is or becomes contrary to any Australian law, that portion will be read down to the extent necessary for the portion to retain valid operation or if it cannot be read down, will be severed from the T&C’s and the rest of the T&C’s will not be affected by the severance.